At Khurja Pottery Hub, we are committed to ensuring a smooth and reliable delivery experience for our customers. Please read our Delivery Policy carefully to understand our shipping processes, timelines, and other important details.
Shipping & Delivery Time
- Domestic Orders (Within India): Orders are processed within 1-2 business days and delivered within 5-7 business days depending on the location.
- International Orders: Shipping times vary by country and typically take 10-15 business days for delivery. Additional customs clearance time may apply.
Shipping Charges
- Standard Shipping: Charges are calculated based on the weight, dimensions, and delivery location at checkout.
- Free Shipping: Available on selected orders and promotions (applicable within India only).
- International Shipping: Additional shipping fees and customs duties may apply as per the destination country’s regulations.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS, allowing you to monitor your shipment’s progress in real time.
Damaged or Delayed Deliveries
We take great care in packaging our products to prevent damage. However, if you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange for a replacement or refund as per our Return & Refund Policy.
Delivery Restrictions
- Orders are delivered only to valid addresses; P.O. Box addresses may not be accepted.
- In case of remote locations, delivery may take longer than the standard time frame.